FAQ

What methods of payment do you accept?

We accept Visa and Mastercard via secure checkout. Our store is powered by Shopify, a Level 1 PCI compliant service, and all credit card transactions are encrypted and secured via industry-standard 128 bit SSL certificates.   

Where can you ship your items?

We can ship our items anywhere in the contiguous United States. International options are not available at this time. 

How do you ship your items?

All of our items are shipped via USPS Priority Mail. Items are generally processed in 1-2 business days, with arrival time dependent upon destination. Please note that there may be longer than normal delivery times due to the Pandemic. We do our best to ensure every item is carefully packaged and in the post to you as soon as possible.

Can you ship the items marked "In Store Pickup"?

Unfortunately, due to the size and weight of these items, it is required that they be picked up in person at our Centerville, IN 47330 location.

What is your return policy? 

We do not accept cancellations, returns, or exchanges.

If a problem arises, please use our contact form to get in touch with us. When you fill out the form, please be sure to reference your Invoice number along with your contact information so that we can more easily assist you. 

What if I have a question about an item or order?

If you have any other questions not answered here, please fill out our contact form. When you fill out the form, be sure to reference your Invoice number or the item in question, along with contact information for where and when we can best reach you. 

Thank you for your interest in Mockingbird Antiques, and we hope you'll visit us again soon!